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Dear Mr. Thomas, I just wanted to take a minute and thank you and your entire staff for a wonderful car buying experience. Bob Giffin was our sales agent and he couldn't have been more helpful. He was kind, informative and very personable. Brett Files in financing was very professional and helpful as well. I couldn't forget to mention the lady who works in titling, she went out of her way when she was leaving work to go and find a sales agent to help us. I am so sorry I can't remember her name but she did introduce herself to us and was extremely kind and friendly. Up until entering your dealership we had become very disgusted with our car shopping experience. We had been given the run around by several other dealerships and honestly I was about to give up. My husband and I were just so tired of playing the "car buying game." There were no games at Thomas, and that was so refreshing! We came to Thomas Hyundai at 5:30 pm on Wednesday September 7, and test drove a 2012 Accent. We came back from the test drive and after talking with Bob had nothing but the upmost confidence in purchasing this car. Bob told us he would have the car ready for us the next day and he would call us when it was ready. He said it would probably be sometime around 11:00 am. Sure enough he called us about 10:00 am and told us to come in and pick up the car at 11:00. I can't believe after all that we had been through the last two weeks, that it was that easy. I will highly recommend your dealership to all my friends and family and will be a forever customer as long as the service department is as competent as your sales department. Please let your staff know how appreciative we are for the help. We left there feeling like they were our friends. Our entire experience could not have been any better! Many thanks, Beth and David
   

Thanks for the help I just wanted to say thank-you to you and your staff for helping me out this past week with my Subaru Impreza. Thank-you for you time and patience and excellent service, especially Logan who had to talk to me several times on the phone and explain car stuff to me. Thanks again!
LIsa    

I would like to commend on an employee of sales in your dealership – Roman Spriggs. About a week ago I had just parked my Hyundai that I purchased at Thomas. I could not get the parking lights to go off no matter how I tried. It was about 5:00 p.m. and getting dark. I knew that I could not leave the car with the parking lights on, so I tried to call Thomas hoping that someone might still be there. I got Roman on line and he said “don’t worry, I will be out to help you”. He came out and somehow turned the lights out right away. I tried to pay him something, but he refused to take anything. I feel that in this world when we all complain about some things, that Roman’s actions displayed a wonderful act of kindness beyond his job. I wanted Thomas to know what he did and how grateful I am that he was there to help me, and I am happy I purchased my car from Thomas.
Pilar    

Dear Mr. Thomas, We are writing to express our deep thanks and appreciation to the staff (sales and repair) of your Cumberland Subaru Dealership. This past Saturday driving up to Bedford Springs for lunch from our cabin near Paw Paw, WV, our 2003 Subaru Outback’s alternator/power steering belt broke somewhere around Martin’s Hill in Buchanan State Forest, at approximately 12:15 p.m. As we hobbled down the mountain with no power steering trying to get back to Cumberland, we called ahead to the Cumberland Subaru dealer. There, the staff, although the service and parts were officially closed, suggested a way for us to get the appropriate parts, and repair the car, even arranging transportation when it looked like the car could not be fixed until Monday. Ultimately, we were able to leave in our own car. Clint, the repair person, Carli, Mark and Roman, were all exceptional. Because of them a disaster turned into, well, a very positive experience. You should be proud of all these people. At some personal inconvenience, they all went above and beyond what could have been expected, and we are most grateful. We are shortly to be in the market for a Subaru (6 cylinder), and let us say that your Cumberland dealership will definitely be one with which we will be in touch.
Kenneth & Karen    

To whom it may concern, I recently purchased a 2010 Subaru Outback 3.6R Ltd from Thomas Subaru located in Cumberland, MD and wanted to convey my extreme satisfaction with the entire buying process I experienced during this purchase. I don't normally send correspondence of this sort unless I have received a service that was well above and beyond the status quo, which was definitely the case in my experience with the professionals at Thomas Subaru. Everyone I interacted with during this purchase, including the sales representative, Perry Ritchey, the sales manager, Mark Vance, and the finance / business manager, Brett Files, were incredibly professional and courteous during the entire purchase. Having bought a number of new cars from various manufacturers / dealers in the past, I can say without a doubt that my experience with Thomas Subaru and the professionals they employ there has been the absolute best I have ever had the pleasure of doing business with. Not only was my entire experience stress-free, it was actually an enjoyable experience and I am certain that Thomas Subaru will continue to earn my business for years to come based on my positive experience during this purchase. I only contacted you because I feel that exceptional hard work, professionalism, and dedication to the customer should be recognized and rewarded whenever possible. The three individuals mentioned above from Thomas Subaru went above and beyond to ensure that I was completely satisfied during the entire purchasing process and have represented both the Thomas Automotive Group and Subaru of America in a very positive and exemplary manner. Please feel free to forward this correspondence to anyone necessary and if anyone has questions regarding my car buying experience, please feel free to contact me anytime. Thanks again for taking care of the customer in a superior manner and for your dedication and support of the US Armed Forces; it is greatly appreciated. With respect and gratitude from a very satisfied customer, John (Systems and Infrastructure Analyst)
   

Dear Perry, I just wanted to take a moment to let you know what an enjoyment it was to work with you and Chris and your entire staff at Thomas in Cumberland. I say that with the utmost enthusiasm and truth to it. Mike and I both dealt with SEVERAL people and places when we were trying to buy our Subaru, and well, nothing compared to YOU and EVERYONE ELSE at the dealership in Cumberland. Like a woman, I could not make up my mind and yet not one time did you or Chris or anyone pressure me into anything, and that means so much! I am SO SO HAPPY with my 2010 Subaru Legacy; I am so excited to show it off and, I did make the right choice! I hate it that we had to come in on your day off, but Chris assured me that it was still your "deal". I can assure you that I have already complimented you and the entire staff to my colleagues when they saw my new car, and I will continue to do so. I just want to thank you again for everything, including the hot chocolate while we were there.
Hollie    

Mr. Chris Carpenter, Thomas Subaru: In 2008, I purchased a brand new Subaru Impreza from your dealership. Every time I have called or brought my car in for oil changes, etc. I have received exemplary service. I wanted to take this opportunity to let you know the following associates treated me with the utmost respect and were very courteous: Amanda Roth - Sales Consultant Trevor Bradley - Service Advisor Jason Miller - Service Manager Colby Bucy - New Inventory Manager For this reason, and the fact that I feel Subaru makes a well-built, dependable car, I recently referred a friend to your dealership, who purchased a new Subaru. I am a Regional for a bank; I monitor customer service quality for 13 offices. You and your team have gone above and beyond in meeting my expectations.
Angie    

Chris, Once again I applaud the professionalism displayed by all of your team members at Thomas Subaru. This was our third new car deal at your store and each and every time it has been a very pleasant experience. I want to extend my special thanks to Johnathan Loughrie as he deserves to be recognized as an outstanding young man with customer service skills that are second to none. Johnathan monitored our situation and requirements very carefully and was right on the spot every step of the way. Thomas Subaru is lucky to have such an outstanding individual working there representing your dealership. It may be quite some time before we need another new car but I know when that comes, we will be back at your store for our next new Subaru.
Steven    
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